SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MoonStyles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good quality price, paid around €6, it turned out to be a good method to combat the heat. really advantageous price for what I paid 👌
It arrived in less time than expected, the material feels good for the price, the air blows quite strong, the humidifier works quite well, it has several colors and a timer of one, two, and three hours. I recommend it.
Very good and powerful
It arrived broken, they should improve the packaging, it works well, I liked it even though it arrived with that detail.
Feels cheap but you get a nice breeze and is good for sleeping
Happy with purchase. Great fan. Love the colour changing affect. Lovely as a gift especially with the summer months ahead
It works well, it's cool, it's cool, I like it very much. It works well, it's cool, it's cool, I like it very much. It works well, it's cool, it's cool, I like it very much. It works well, it's cool, it's cool, I like it very much. It works well, it's cool, it's cool, I like it very much. It works well, it's cool, it's cool, I like it very much.
It arrived well, just need to try it
Everything is as described. the parcel arrived quickly, 10 days. only the packaging was very wrinkled...
good service blessings
This mini fan is a real gem for any space. Compact, silent, and efficient, it not only refreshes the atmosphere but also fills it with a pleasant fragrance that completely transforms the atmosphere of the room. Its modern and portable design makes it ideal for use in the office, the car, the nightstand, or even on trips. One of its best features is the integrated aroma system. Just add a few drops of your preferred perfume or essence for the fan to distribute it gently in the air, creating a more cozy, clean, and relaxing environment. It is perfect for those looking for a touch of freshness and well-being at any time of the day.
It fulfills its function. It's very good. It always has to be connected. The higher the speed, the more noise it makes. It is not rotatable, but it can be maneuvered to the height you want to get the air. In small places, I recommend it. Doesn't take up much, easy to use, practical, and at a good price.
The item came in good condition and was conplete. It is exactly as advertised and i'm very satisfied, thank you very much.
strong and loud.
Very good
Good product, although as a recommendation, do not use more than 60 times, otherwise it will burn or also too much water in the dispenser must be completely dry.
Delivery was fast and this little.fan is brilliant and the mist setting too works good, also different coloured led lights which i wasn't aware of before buying is a nice touch
It’s an amazing fan works well and the water/ice holder really make the fan much colder 100% recommend especially because summer is around the corner
Beautiful
Fast delivery
V cool
It arrived in a slightly dented box, but everything works fine. I think it will be very useful in the summer.
Very good, fast delivery, good seller, i recommend
excellent product
A very good idea for the summer and for travel. The gadget is not bad, you could fill the container with water or ice to cool the air and enjoy the cool breeze. Highly recommended