SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MoonStyles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the order arrived on time. The case is soft. dimmable brightness. We took the glasses as a gift for our son. He liked it.
Everything as it should be 👍🏻 👍🏻 👍🏻
super
Don't say "I love you," better say "you are perfect" like Zidane's vola, Cristiano's chilena, and MatĂas' penalty, "elegant" like Pirlo's passes, Messi's goals, and Román's touches, "emotionating" like Iniesta's goal, Ramos' header, and Montiel's penalty, "brave" like Gatusso in Milan, Elcholo in AtlĂ©tico, and Luka in the World Cup, "cheerful" like Ronaldinho's smile, JoaquĂn's tricks, and Neymar's goals. . . I promise to be faithful to Roma like always. . . Impressing you like Maradona to England, boxes to Holland, and like James to Uruguay. . . I promise to stay "strong" but if I "fail" you won't see me die lying down, but standing tall like a hero, and if one day the one who falls is you, I promise to fall with you like the Dortmund anthem before the match, like the ball on the grass, or like the fan for their team.
It's off.
Nice and solid bit to small for my nose
It's heavy, chunky
The quality is good, but they are very heavy and the functionality is quite controversial. darken until there is complete transparency)) why is this? and will not be suitable for a wide face either, since they are very narrow.
Thank you, the product arrived safely. It works well and meets the advertising goal. The only inconvenience is that the glasses send it in the case and they put it in a bag. A fragile product has to be filled in a cardboard box so that the shipment didn't crush it. I had to square it a little since it arrived crushed.
Its not as tent as the ad shows
They look convincing, quite heavy, there is a quality feeling - it’s nice to take them in your hands. Unfortunately, it didn’t suit me, the eyepieces are too close to me. And of course I recommend it.
Trippy but fun
Very pretty, it arrived very quickly, thank you.
Great. It's just a bit complicated to level so that there are pairs left on both sides. I can't find an exact point where it has the same blockage.
A little heavy, but cute
The quality and presentation of the glasses are incredible! It's better than I imagined. Thank you very much!
I expected better quality of course, but it’s already good, they’ll show themselves in operation, the darkening is not clear, there’s a stain, and they didn’t arrive even, they were bent, curved, strange since the packaging of the case was intact
Okay there