SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MoonStyles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://moonstyles.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My 3 payments. Very beautiful
Insanely high quality for the price. This is a super sturdy piece. Wears very comfortably.
Excellent!
Magnificent watch
Excellent watch
Super nice looking automatic watch. Great homage to the nautilus. Beautiful bracelet and Bright green lume when walking indoors and into the dark
very nice watch
Great..! I Will buy again
Very well made
Fast delivery, great seller, watch first line, extreme quality, recommend to all AliExpress
Perfect Money well spend
The watch is fine for the money paid. The bracelet is the weakest of the set. Fast shipping.
Everything correct, looks good quality is as described. I hope it goes well. Will already be tested...
Pagani does not disappoint, quality watch in stainless steel, unbeatable price quality, working perfectly for the moment, I hope not from problems in the future. Your purchase recommended
Super fast! Good packaging. Beautiful item
Very good quality for the price, additionally, the watch looks fantastic and it's eye catching. One very important observation - to adjust the length of the bracelet one needs a screwdriver as the links are connected with screws. Verdict - good value for the money.
Very nice and good quality
Great quality, perfectly designed, the dial a bit smaller then i expected.
I am surprised by the good quality! The color of the dial really looks very nice. It was also easy to shorten the bracelet. It has been running for a week now without standing still. Super!
Good product, it has a small problem with the clasp. Its is very hard to close and it might hurt your wrist, but solid piece.
Nice watch, very good quality for an excellent price!!
Clock looks good and makes a valuable impression. will see we it works .. satisfied. NH work would be better.👍⌚
The product looks pretty good and arrived fast.I don't have too much experience with it,but if you looking for an automatic watch with a good price,don't search anymore :)
Very nice high quality watch. Highly recommended.
A beautiful luxury watch and heavy traffic hand walk walk fast and worth all this price for her I recommend and strongly thank the seller for this packaging and fast shipping five stars certainly.