SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MoonStyles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is a super cute watch, the truth is that it arrived very fast, it looks quality, the colors are very good polished, very good
Everything is correct. The article has arrived much earlier than stipulated, in perfect condition and well protected. Good quality, along with its suede. Is perfect. Color is better than in photo. Recommended
Good Thank you
very beautiful well finished
Very late but is ok , thanks for be on top , Ali Express is a very good app and store
Great looking watch and fantastic quality
A jewel
Wonderful watch.
Quality and finishing are excellent, especially at this price level. Highly recommended homage watch
good quality
Great design and great feeling on the wrist. The color of the dial is impressive as it changes according to the angle of the light. Overall, really good deal for the money. I would advise the seller to include the tiny screwdriver needed to adjust the bracelet since the pins are screw pins.
Beautiful watch, but the measurement is not 40 mm and yes 37 mm
Excellent Reloj
For the money this gets 5 stars. This looks so much better in person. Minus 1 star for the quality of the bracelet. I've been wearing this for about 16 hours and the bracelet clasp opened 2 times so far. The edges on the underside of the bracelet are sharp, wish they were smoothed over as this makes the watch feel cheap. I think that this is a minor and easy fix for the manufacturer and it would give the watch a more luxury, premium feel. I would be hesitant in letting someone handle my watch because I wouldn't want them to think I was wearing something poorly made. Is this worth what I paid l? Yes yes yes. Will I buy another with this issue?maybe not. Would I buy this again if the bracelet was smooth? Definitely.
Very nice automatic wristwatch
Very beautiful, it is very worthwhile for what it delivers for the price. Just close it butterfly that didn't please me very much, depending on the movement on which slope can unintentionally open the bracelet.
Very satisfied with the product, amazing the quality of the watch. It arrived perfect and with the product descriptions. Highly recommended
Very beautiful watch! Excellent quality!👏🏼
Good price ratio
Auto Seko mechanism. A pity that the lid is not glass. My second pagani disigne. Beautiful finish. Saphire glass.
More than good watch. High level quality. The rate gets even higher when it arrives in Brazil. leaving it very expensive
Good
Beautiful Clock😍😍💯👍💪🤙⭐⭐⭐⭐⭐
Fannaaan. Nice watch. Classy. Elegant. Top class. High quality. Ice blue watches r the best. Superb piece
A very nice and interesting watch. If you find out about certain watches in advance, you will learn a lot about this homage. I am very happy with this watch as well as with this dealer.